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"Reasonable hotel option. Pros: Building nice, rooms clean and comfortable though on the smaller side. Breakfast was terrific. Cons: no gym or fitness centre. Pool wasn't open in May 2026. The Barfly bar requires a 25000 KZT minimum tab for Friday and Saturday nights. Prohibitive if you're a solo traveller and want to have a (overpriced) beer up in the bar."

"The hospitality was top notch. Concierge staff were very welcoming and helped plan our day's itinerary. The quality of in-room dining was great too. "

"Wonderful variety of fruits, breads and everything else. Room was clean, gave slippers and housecoat. Very helpful staff!!"

"Great location, A breakfast rich with the finest foods"

"The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers."

"Clean, very spacious rooms, friendly staff, well-stocked breakfast. I recommend this hotel highly! It is located close to the airport and is accessible to the city via public transport as well."

"Exceptional property. Very professionally managed indeed. Complimentary towels, slippers and shower soap is provided on arrival. There is also complimentary tea and drinking water. Very good indeed, would recommend 110%"

"Nice updated hotel, with extremely friendly and helpful staff, the service was excellent. The rooms are very nice, although the hot water in the shower was inconsistent, especially in the morning when it was likely under strain from many guests at once. The main challenge is that the wifi in the rooms is shockingly problematic, I haven't had such issues at any hotel in years - and this was after they moved my room because the first room wifi was basically non-functional - but still the wifi only works very well in the lobby. The quality of the breakfast food is good, but the variety of options could be improved."

"The hotel is very clean. The rooms are clean as well. The location is in the city center. Parking is available. Housekeeping is efficient and thorough. The reception staff is friendly. I recommend it."